1. Who We Are
Himley Country Hotel ("we", "us", "our") is a 3-star, 65-room hotel located at School Road, Himley, Dudley DY3 4LG, United Kingdom. We are the data controller responsible for any personal information you provide through this website, by email, by phone, or in person at the hotel.
For any privacy-related enquiries, please contact us at reservation@himleycountryhotel.com or on 01902 896 716.
2. Information We Collect
We collect personal information in the following ways:
- Booking information: name, email, phone number, home address, arrival/departure dates, number of guests, special requests, and payment details (processed by our PCI-compliant booking partner).
- Contact enquiries: name, email, phone number, and the content of your message when you use our contact form.
- Stay information: check-in/check-out times, room preferences, dietary requirements, and feedback you provide during or after your stay.
- Website analytics: anonymous usage data such as pages visited, approximate location, and device type, collected via privacy-friendly analytics.
3. How We Use Your Information
We use your personal information to:
- Process and manage your booking or enquiry
- Provide the services you have requested during your stay
- Send booking confirmations and pre-arrival information
- Respond to your questions and feedback
- Comply with our legal obligations (e.g. tax records, visitor logs)
- Improve our services based on aggregated, anonymised feedback
We will never sell your personal information to third parties, and we only send marketing communications if you have explicitly opted in.
4. Who We Share It With
Your personal information is shared only with trusted third parties who help us operate the hotel, including:
- Our booking engine provider (freeonlinebooking.com) for reservation processing
- Our payment processor for secure card transactions
- Cleaning, laundry and maintenance contractors (access strictly limited)
- HMRC and law enforcement where legally required
5. How Long We Keep It
We retain booking records for 7 years to comply with UK tax law. Contact form enquiries are kept for up to 2 years unless you request earlier deletion. Website analytics data is anonymised and retained for 12 months.
6. Your Rights Under UK GDPR
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (subject to legal retention requirements)
- Object to processing for marketing purposes
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ico.org.uk)
To exercise any of these rights, email reservation@himleycountryhotel.com.
7. Cookies
This website uses only essential cookies required to make the site work. We do not use tracking cookies, advertising cookies, or cross-site trackers. If you complete a booking, the booking engine (freeonlinebooking.com) may set its own cookies as described in their privacy policy.
8. Security
We take appropriate technical and organisational measures to protect your personal information, including HTTPS encryption for all data transmitted through this website, secure payment processing, and restricted access to booking systems.
9. Changes to This Policy
We may update this privacy policy from time to time. Any material changes will be reflected on this page with an updated "Last updated" date above.