1. Introduction
Himley Country Hotel ("we", "our", "us") is committed to protecting the privacy of visitors to our website and guests of our hotel. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to that information.
2. Information We Collect
We may collect personal information you provide voluntarily when you:
- Make a reservation or enquiry via our website or by phone
- Contact us via email or our contact form
- Sign up to our mailing list
- Stay at our hotel as a guest
Information typically collected includes your name, email address, phone number, postal address, dates of stay and any special requests.
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your reservation
- Respond to your enquiries and questions
- Provide you with the services you have requested
- Send you relevant information about your stay or our services (where you have opted in)
- Comply with our legal obligations
4. Cookies
Our website uses essential cookies required for the site to function. We do not use tracking or advertising cookies without your consent.
5. Data Sharing
We do not sell your personal information. We may share your data with trusted service providers (such as our booking platform) only to the extent necessary to provide the service you have requested.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Himley Country Hotel
School Road, Himley
Dudley DY3 4LG
Email: reservation@himleycountryhotel.com
Phone: 01902 896 716